FAQs

Q: Is the equipment sanitized?

A: Yes, before and after each rental, all items are thoughroughly sanatized. Our goal is to provide clean and safe equipment that we would feel confortable using with our own children.

Q: Do you deliver?

A: Yes, we include free delivery and pick up within Tamarindo and Langosta. If your family is staying at another beach (Playa Grande, Playa Conchal, Playa Avellanas, Playa Negra, Playa Flamingo, etc.) we charge $15-$30 extra for round trip delivery and pickup.

Q: Do you set up the equpiment?

A: Upon delivery, we will set up any requested equipment and give instructions if needed. The only item we do not set up ourselves for liability reasons are the car seats. 

 

Q: Is the equipment new?

A: All of our equipment is either new or in excellent condition (gently used). We pride ourselves on the quality and cleanliness of our merchandise. Each item is thoroughly inspected before each rental.

 

Q: What if I need to cancel?

A: If you need to cancel some, or all, of your items, please make sure to let us know at least 24 hours before delivery. If you cancel at least 24 hours in advance, you will not be charged anything. Within 24 hours of delivery, if you cancel items, you will be charged for 1 night. Once items are delivered, there are no refunds. 

Q: The hotel has a crib for me, what should I ask?

A: Most hotels do not specialize in this service. Always ask if the mattress is a full thickness (5 inch) not the thinner one (3 inches). Most hotels use the thin mattresses and they just are not very comfortable. Also be aware of hotels using ADULT-SIZED sheets for the cribs. This is extremely unsafe, and should be avoided as it poses a strangulation hazard for babies. If they do not offer crib sheets, it is unsafe to use that crib! 

Q: When do you deliver?

A: We are very flexible in our delivery times and can drop off all equpiment at a requested time. We love meeting each of our clients personally and ask for a 48 hour notice on time of arrival. If your family is arriving late (after 10pm) we can arrange to drop off the equipment beforehand with the property managment company or hotel. 

 

Q: How does payment work?

A: We will collect payment at any time before or during the rental. We operate on a high-trust payment policy so we expect to be paid in full at least 24 hours before departure. *Cash Only*

 

Q: What about damages / lost or stolen products?

A: We expect that all equipment be returned in working order. With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment. The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. If we receive equipment that can no longer be used, we will charge the following fees on top of the rental fee. Please contact us IMMEDIATELY if you believe something is damaged so you are not liable for the rental days of broken equipment.

Pack and Play - $40

Mattress - $15

Mosquito net - $5

Sheets - $8

Pillow wedge - $10

High chair - $60

Soothing chair - $60

Baby monitors - $10

Car seat - $60

Umbrella stroller - $40

Single jogging stroller - $150

Double jogging stroller - $190

Bathtub - $20

Projection sound soother - $30s

Booster seat with tray - $25

Beach tent  -$25

 

Important note:

Tico Friends recommends that no foods or liquids that can stain products be given to children during use. This is a great way to avoid any extra cleaning or replacement fees. 

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